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Consultant Tutorials

The following film clips were made for consultants so that they can prepare for certain situations at the Speech Center. To view the clips click on the title.

The Apprehensive Client

Acquainting a Client with the Speech Center - Introducing and explaining the procedures of the Speech Center to each client, especially when there is slight apprehension.

Importance of Topic - Helping the client develop an appreciation for the importance of a clear sense of topic to the entire speaking experience.

Pressure - Though pressure can be positive, it can cause clients to focus on the lesser aspects of the speech instead of looking at the speech as a whole and how to help.

What Not to Do - It is important NOT to ignore the effects of nervousness and/or disregard the client's worries.

Importance of Audience - For an apprehensive client, the audience can be the major concern.  The consultant should help the client understand that an audience of peers can be more supportive than we all think.

Positively Channeling Nervousness - Tips a consultant can give clients to reframe nervousness.

Usefulness of Nervousness - How to help the client understand that nervousness is a vital source of emotion which is essential to the speech.

The Reluctant Client

Apathy - Trying to motivate the less engaged, less committed client.

Elitist Consultant - When well-intentioned advice in fact confuses or alienates.

Facing Resistance - Seeking opportunities to help clients recognize, confront and deal with their own speech drawbacks.

Giving Up - Interacting with a client whose low self-esteem has created a sense of resignation or defeat in crafting a solid speech.

The Self Proclaimed Expert - giving feedback to a client who sees no need for it.

Attitude and Effectiveness - How a positive attitude and reliance on giving practical, relevant advice results in an overall more effective consultation at the Speech Center.

Pathos and Ethos - How to discuss improving pathos and ethos in terms that are easily understood.

Using Tools - Incorporating the tools and resources of the Speech Center into your consultation.

The Value of Questions - Asking questions can help a reluctant client realize changes that need to be made and prompt greater appreciation for the importanace of revising.

The Unprepared Client

Responding to a less-than-effective Presentation - How to work with a client who reads from PowerPoint or a printed speech and is not willing to focus on memory.

Brainstorm 1 - Using resources to inspire brainstorming.

Brainstorm 2 - Using the client's own experience and expressing appreciation for what the client knows but fails to value.

No Sign of Having Practiced - How to work with a client who comes to the Speech Center without practicing his/her speech beforehand.

Taking Practice More Seriously - Supplying reasons that might cause the client to regard practice and the time it takes as worth all the effort.

PowerPoint - Revealing and reinforcing the limited purposes of PowerPoint by suggesting that the client not rely on it as a script.

Murphy's Law

Disagreement between Consultants (Bad Response) - Consultants should NEVER fight in front of a client and then make the client choose between competing consultants' thoughts.

Disagreement between Consultants (Good Response) - Consultants' differing opinions regarding the client's speech can give the client more options.

Disrespectful Client (Bad Response) - Arguing with a client is not acceptable.  A consultant should not talk about grades or depart from civility with the client.

Disrespectful Client (Good Response) - When a client is disrespectful, try to calmly reemphasize the point.

Prior to Appointment (Bad Preparation) - A consultant should know beforehand what the appointment is for and what technology the client will need.

Prior to Appointment (Good Preparation) - Consultants should arrive at the Speech Center early enough to check technology and review their clients' assignment and needs.

Technical Malfunction - Consultants should stress to clients the need for a hard copy of their presentation in case of technological failures.

Consultant as Initial Listeners

Initial Listeners (Inattentive Feedback) - Consultants should be aware that lack of eye contact suggests lack of attention and disinterest.

Initial Listeners (Attentive Feedback) - Consultants should attempt to make eye contact with the clients early during their consultations.

Initial Listeners (Inept Feedback) - In an attempt to build positive thoughts from the clients, consultants can often be too nice, failing to provide constructive criticism.

Initial Listeners (Insensitive Feedback) - Consultants can become too harsh or smug and disregard clients' feelings.

Initial Listeners (Balanced Feedback) - Both positive and negative aspects of the speech should receive equal attention from the consultants.